Introducing Impact Networking’s New Site Redesign

It’s finally here! Over the last year, we’ve been working on a complete overhaul of our website, and we’re enormously proud to unveil Impact’s fresh new look.

In this blog, we’re excited to share with you the new changes that have been introduced. Read on to discover the new features, support, and what we believe is a world-class experience for our visitors.

Why the Change?

We’re glad you asked! We’ve spent a lot of time thinking about how we can better serve the people who matter most to us: you.

In order to achieve this, we concluded that a substantial and radical redesign was absolutely necessary to keep up with our growing organization and expanding service offerings.

Put simply; we needed a makeover, and at Impact we’re never afraid of diving into the unknown—it’s one of the many reasons we’ve been successful for the past 20 years.

Better Support

At the heart of everything we do is the satisfaction of our stakeholders. It’s what drives us to continue giving everything we’ve got in the tank, day-in, day-out.

One of the most important aspects for us during this redesign was ensuring that we could provide better support for visitors to our site.

This meant positioning ourselves to be a resource in order to inform, inspire, and engage our audiences.

Evolving With the Times

Digital transformation has drastically changed many of the organizations we partner with. That change is also reflected in Impact itself.

We’ve gone from a small copier dealer in 1999, to an integrated business technology organization which employs over 700 people and has offices in four states across the Midwest and West Coast.

This new site is just the latest change in a constantly evolving company, affording us a flexible and scalable online home as we continue to expand and offer new services.

Our Vision

Finally, it was especially important for us to create a site that communicated our mission, values, and goals in a way that is consistent with Impact’s story.

We built the site from the ground up with the purpose of sharing what makes Impact unique—best-in-class solutions, award-winning customer service, and a leadership core that has been there since the very beginning.

We take enormous pride in our distinguished record as a quality, reliable partner for thousands of clients across the country.

As we move towards the future, we will take every step toward maintaining our hard-fought reputation and building on our vision for years to come.

“It’s incredible how far Impact has come since 1999. As one of the top independent managed services providers in the country, we’re always looking ahead to the next stage in our journey. After four years with our old site, we knew it was time for change, and we’re enormously proud of the hard work that has gone into our new look as we celebrate our 20th year.”

Frank Cucco, Impact Networking CEO

 

Impact’s New Site: Features & Functionality

Now it’s time to get into the nuts and bolts our new site. We’ve added a host of brand-new features and fine-tuned what we already had to create the best experience for users.

It’s more intuitive, easier to navigate, has a vastly improved search functionality, and a streamlined visual aesthetic that’s appealing yet straight-to-the-point.

Accessing Information Made Easy

We’ve taken extra steps to ensure that our new site can be navigated smoothly and simply by anyone who uses it, no matter their familiarity.

Search bar

The introduction of the search bar makes finding what you need easier than ever. Use the bar to look up any material from our extensive library of resources at the click of a button.

Chat bot

We’ve adopted a chat bot in order to resolve queries as quickly as possible and streamline the support process for our visitors. If our automated helper doesn’t complete your query, you’ll be transferred directly to the staff member who is best placed to help, saving you time and energy.

New menu

Our new menu is simple, sleek, and more effective than ever. Hit the hamburger icon in the top-right and you’ll be greeted with links to our services, solutions, resources, and careers to name a few.

A Hub for Resources & Content

Depth of content

Our resource center is home to hundreds of blogs, case studies, customer insights, eBooks, white papers and videos.

As thought leaders in the space, it’s important to us that our visitors can consume every piece of content we curate for our audiences.

Advanced filtering

Our resource center features filters and tagged content which make it simple for readers to find exactly what they’re looking for.

Whether it’s by industry, department, managed service, or content type, you can narrow down exactly what you want to see with ease.

By us, for you

We built our resource center from the ground up with the sole intention of making it easy and enjoyable for you to use.

Our insights are tailored specifically for decision makers who are interested in managed services for their business. We want to use our position as a leading provider to inform and educate our audiences as comprehensively as possible.

More Information for Employees & Prospective Employees

One of the most important aspects of Impact is our culture. We place enormous emphasis on our mission and values—we wouldn’t have got to where we are without committing the energy we do to our employees.

That’s why we’ve expanded our careers section to include content and videos for prospective employees to learn about the company.

We also have a dedicated page for student opportunities—a central part of our recruitment strategy—and the Impact Leadership Institute (ILI), our educational arm which provides ongoing learning and development opportunities for all our employees.

Our Story, Our Values

Impact’s story is central to our ethos and the way we operate as an organization.

Like our clients, we have the highest standards for our services, solutions, and partners. We wouldn’t be in this business if we didn’t think that we could provide the best.

Values

A quick glance at our new homepage will show you how we combine our values and solutions to create a truly unique product—whether it’s custom-built solutions, stable long-term partnerships, or the high level of scrutiny that goes into ensuring the products we use are up to scratch.

Every aspect of our offering has the distinct imprint of our core values.

Partners

This extends to the vendors we partner with. We only use best-in-class solutions that we believe our customers deserve. We don’t cut corners and we’re very pleased to be able to offer world-class experiences by partnering with the best vendors.

Community

We are truly grateful to be able to serve the communities that we operate in.

Demonstrating our gratitude is extremely important to us, and it’s one of the reasons we like to involve ourselves in charitable efforts and sponsorships whenever possible.

Our involvement will be frequently updated as we continue to give back to our communities

User Friendly Design

Stripped-down design

We designed our new site with simplicity and sophistication in mind. Special care and detail went into how we use white space, margins, and spacing to ensure that the content was legible and easy to navigate.

Straightforward approach

We understand that the amount of services we provide is extensive. Because of this, it was crucial for us that we presented our services in a way that was easy to digest but still to the point.

We believe good design is more than the visual appeal—it’s the way the user navigates the site and experiences the information. The website was designed to guide users through a straightforward path of related content. Related bits of content is organized and presented to the user, to encourage them to continue to click and explore.

Dense and complex concepts are broken down into scannable nuggets of information that is easy to understand.

Better Technical Efficiencies

While our trusty old website did the job, we felt we needed a site with improved technical abilities to help serve our visitors more effectively.

This means the addition of a comprehensive content management system, allowing us to update in real-time to keep our resources up-to-date and accurate.

Integrations will help us serve clients and prospective customers in ways we’ve never had before. Whether it’s through our chat bot, forms, or integrated marketing platforms, we’ve increased our tech capabilities to give us a far greater understanding of what clients want and what we can do improve our practices.

New Site, Bigger Impact

Our new website is just the beginning of a journey that we are positive will help us push toward serving our clients better than ever.

We are excited for users to experience our new home, and we hope you’ll enjoy making use of the new capabilities that our site will give users.

Don’t worry though; while we may have gone under for an extensive facelift, we’re still the same underneath.

Same people, same values, new look!

Please join us by exploring the new site, enjoying our content, and finding something new. Don’t forget to let us know what you think and subscribe to stay up to date on the latest information and content in the industry.