Konica Minolta Honors Impact Networking of Waukegan, IL with 2013 Pro-Tech Service Award for Service Excellence

January 25, 2013

Ramsey, N.J. and Waukegan, IL - January 25, 2013 - Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announced that Impact Networking, LLC of Waukegan, IL has been honored with a 2013 Pro-Tech Service Award, which recognizes those Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction.

"Providing excellent service has become increasingly important in our industry, and Konica Minolta is committed to assuring the highest performance standards across our organization," says James Ingrassia, vice president, solutions support division, Konica Minolta Business Solutions U.S.A., Inc. "The Pro-Tech Service Award represents Konica Minolta's gold standard for service competence and proficiency. There is no higher honor for an authorized Konica Minolta dealer partner and Impact Networking, LLC should be very proud of its achievement."

A First Time Pro-Tech Service Award winner, Impact Networking, LLC, headed by Frank Cucco, is dedicated to delivering professional, reliable service and maximum performance for Konica Minolta's award-winning lines of digital imaging products. To attain the Pro-Tech standard, each element of Impact Networking, LLC operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.

"The Pro-Tech Service Award is a mark of distinction which we are proud to showcase as it symbolizes our commitment to offering the best business practices in our marketplace," said Frank Cucco, CEO-Impact Networking, Waukegan. "This award certifies to our customer base that we have the skills, people and systems to keep their Konica Minolta equipment operating at the highest level of productivity. Additionally, it provides our customers another great reason to count on Konica Minolta and Impact Networking, LLC for all of their printing needs."

About Impact Networking

Impact helps businesses CREATE • DISTRIBUTE • MANAGE • DOCUMENTS with 24/7 service and support. Since our start in 1999, Impact has empowered vastly different businesses meet the same high-functioning needs. We provide leading-edge strategy, design, support and technology for business automation. Customer service remains our number one priority. The employees we hire to serve companies like yours have escalated Impact to the top tier in our Midwest markets. Passionate about technology, our staff is motivated to make your company succeed. For more information please visit:

About Konica Minolta

Konica Minolta Business Solutions U.S.A., Inc. is a leader in advanced document management technologies and IT Services. For the fifth consecutive year, Konica Minolta was recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys. BLI has named Konica Minolta 2012 "Document Imaging Solutions Line of the Year" and "A3 MFP Line of the Year" award winner for the company's solution portfolio and award-winning line of bizhub Multifunctional Products. For more information, please visit and follow Konica Minolta on Facebook, YouTube, and Twitter.

Konica Minolta is a trademark of Konica Minolta Holdings, Inc. All other trademarks mentioned in this document are the property of their respective owners.

Konica Minolta Honors Impact Networking of Waukegan, IL with 2013 Pro-Tech Service Award for Service Excellence